Problem Statement
Byju's tutors lacked a streamlined system for capturing and sharing feedback during sessions, leading to potential inefficiencies and less comprehensive communication with parents and students.
Solution
Designed a streamlined tutor feedback system enabling the following:
• Real-time feedback capture during tutoring sessions
• Efficient sharing with mentors and inclusion in student performance reports.
• Real-time feedback capture during tutoring sessions
• Efficient sharing with mentors and inclusion in student performance reports.
My Role
• Led the user experience design of the feedback system
• Conducted user research with tutors
• Collaborated with the tutoring team to define feedback parameters
• Explored UI options and designed the final interface
• Conducted user research with tutors
• Collaborated with the tutoring team to define feedback parameters
• Explored UI options and designed the final interface
Design Process
User Research: Interviewed tutors to understand pain points, current note-taking methods, and feedback needs.
Parameter Definition: Worked with the tutoring team to establish clear and measurable feedback parameters.
UI Exploration: Explored different scales (stars, numbers, sliders) for ease of use and quantifiable data.
Solution Design: Student Details Overview: Concise summary for quick reference.
Feedback Interface: Intuitive scoring on 5 key parameters, with space for additional notes.
Flexibility: Option to add feedback during the session or afterwards via class history.
Outcomes
Improved Efficiency: Tutors can now easily provide feedback in real-time, saving time and potential miscommunication.
Enhanced Data: Quantifiable feedback parameters make it easier to track student performance trends.
Better Communication: Parents and mentors have a clearer, more structured overview of student progress.
Key Takeaways
• The importance of user-centered design in streamlining workflows.
• Balancing quantitative measures with qualitative notes for well-rounded feedback.
• Iterative design approach and consideration of UI alternatives.
• Balancing quantitative measures with qualitative notes for well-rounded feedback.
• Iterative design approach and consideration of UI alternatives.
A brief overview on each student is given in student details tab.
On expanding a student detail, an interface is shown to mark score on 5 parameters selected in consultation with the tutoring team.
Scores added in the different parameters.
Tutor can also share quick notes regarding the students additional to the parameter scores.
The tutor can choose to add the feedback after the class session also, in the class history page.
Student details is present in the class history page to enable feedback sharing.
